My encoder was running but now appears to be 'stuck', what should I do?
Posted by Konrad Piwowar, Last modified by Konrad Piwowar on 01 November 2018 02:06 PM

The encoder starts up as an apache shell process. If apache is restarted or the server is rebooted, it will uncleanly kill the encoding process which in turn won't be able to report to the admin area that it's no longer running. You can reset your encoder status by clicking the reset encoder button under the encoder progress bar, and then confirming.

It is also worth mentioning that the completion percentage is based off how many files are processed vs how many files total, not the status of a single file. Meaning, if you have 50 videos in your encoding queue, the completion of each video will be 2%. If you have 1 video in the queue, it will jump from 0% to 100% after the completion of the one file.

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